Service and Test Engineer

Dia-Stron Limited is the leading manufacturer of innovative and automated modular testing instruments for single fibres and fibre arrays. Our systems are designed and manufactured in Andover (Hampshire) and 90% of our sales are exported. The principle markets for our systems are USA, European Union, Japan and China.

Dia-Stron is a member of the Judges Scientific Group (www.judges.uk.com). Further details can be found on our web site, www.diastron.com.

As part of the continued drive to improve customer service and support, we are seeking a Service and Test Engineer to join our Team. The Service and Test Engineer is expected to install and support equipment in-the-field, and there will be a requirement for international travel. In-addition to providing service and support for Dia-Stron’s new and existing customers you will be expected to support Dia-Stron’s Production Team during the final tests and qualification of instrumentation.

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Details

  • Closing: Friday 31st of May 2024
  • Location: Andover, UK

Job Description

The Role

 

You will:

  • Provide installation, service and sales support at customers’ sites around the world
  • Support existing customers including on-line technical support and on-site visits
  • Manage the service and support inbox and ‘triage’ issues as they come in, and create cases within the CRM system.
  • Liaise with the Marketing and Sales Teams to schedule installation and service visits
  • Provide training materials as required for internal and external use. This may include written manuals, video and PowerPoint guides for distributors or customers.
  • Create and maintain documentation to a high standard.
  • Support Technical/NPD and Production Teams in the development, testing and qualification of Instrumentation
  • Support the marketing, sales, and production teams on technical and service matters.

 

The key requirements for the successful candidate are:

 

Education & Experience

  • Educated) in Mechanical or Electrical/Electronic Engineering, Robotics, Physics or similar disciplines.
  • 1 years experience in a service role (on-site or field).

 

Essential Competencies:

  • Understanding of the basic operations of complex electro-mechanical systems
  • Understand the basic operations of mechanical test equipment
  • High level of IT/Computer literacy. Ability to install software, drivers, firmware, etc.
  • Ability to troubleshoot and fix electro-mechanical systems

 

Desirable Competencies:

  • Experience of complex systems incorporating stepper and/or DC motors, encoders, etc.
  • Understanding of engineering drawings and an understanding of GD&T to international standards.
  • Understanding of PCB production data (schematics, BoMs and Gerber files, etc.)
  • Experience in other engineering disciplines will be an advantage.
  • Experience of Help Desk or CRM systems for tracking service and support issues

 

Person specification:

  • Highly motivated and capable of independent working.
  • Excellent verbal and written communication skills with the ability to build effective relationships with colleagues, customers and external contractors.
  • Ability and willingness to travel regularly with overnight stays (c. 2 days a week every week with occasional full weeks)

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